IT Support Specialist
3 weeks ago
IT Support Specialist
Eliassen Group is seeking a skilled IT Support Specialist to join their team. As an IT Support Specialist, you will be responsible for providing technical support to clients, troubleshooting hardware and software issues, and developing best practices for internal troubleshooting processes.
Key Responsibilities:
- Design, own, and drive IT projects to accelerate the integration of systems and processes with parent company.
- Assist in IT inventory, purchasing, asset management, machine provisioning, onboarding, and other key processes.
- Hands-on troubleshooting of hardware, software applications, networking, and other technical issues.
- Develop and document best practices, tools, and tips to enhance internal troubleshooting processes.
- Manage relationships with vendors and 3rd party providers to provide application support.
- Timely resolution to problems and serve as a point of escalation for team and users.
- Develop processes for reviewing, testing, documenting, and improving practices within the team around security, automation, and issue response.
- Engage with partners throughout the organization to proactively address concerns and technical pain points.
Qualifications:
- Must be customer service oriented with fundamental tech support skills.
- Years of IT Support experience.
- Google experience and knowledge of Jamf is preferred.
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