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Operations Manager

2 months ago

Rockville, Maryland, United States MedStar Health Full time
Job Summary

MedStar Health is seeking a highly skilled Operations Manager to join our team. As a key member of our Urgent Care operations, you will be responsible for overseeing the day-to-day activities of multiple clinics, ensuring seamless patient care and exceptional customer service.

Key Responsibilities
  • Regulatory Compliance: Ensure adherence to regulatory guidelines in patient care, administration, human resources, and billing, including COLA/CLIA, radiology, dispensing, pharmaceuticals, and medications.
  • Community Relations: Assist in developing a community relations plan for facilities within MedStar Ambulatory Services, supporting and participating in events that integrate the facility(ies) within the community.
  • Payroll Management: Oversee payroll management, determining cost-effective staffing, equipment, and supply alternatives, and attaining targeted metrics in associate satisfaction, financial outcomes, quality, and customer satisfaction.
  • Leadership and Collaboration: Demonstrate behavior consistent with MedStar's mission, vision, goals, and objectives, providing a consistent level of service in the MedStar Way across the clinic, and working collaboratively with administrators, staff, and physicians to achieve departmental goals.
  • Patient Experience: Ensure patients and guests have a superior experience, resolving problems, conflicts, concerns, and complaints to attain maximum patient satisfaction.
  • Staffing and Scheduling: Establish and communicate the site staffing schedule with adequate advance notice for employees, consistently modifying staffing levels to assure that the site is patient responsive but fiscally responsible.
  • Quality and Service Improvement: Monitor and address facility, patient, physician, and employee needs, participating in multidisciplinary quality and service improvement teams as appropriate.
  • Public Relations and Business Development: Perform public relations functions in the community and in MedStar facilities, identifying and pursuing new areas of business opportunity, and facilitating collaborative internal partnerships to ensure maximum internal referrals.
Requirements
  • Education: Bachelor's degree required.
  • Experience: 5-7 years of management experience in a healthcare setting required.
  • Licenses and Certifications: CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required.
Preferred Qualifications
  • Advanced Computer Skills: Proficiency in Microsoft Office required.
  • Leadership and Collaboration: Ability to work independently and as part of a team, with effective verbal and written communication, problem-solving, and independent judgment skills.

This is a challenging and rewarding opportunity for a skilled operations professional to join our team and contribute to the success of MedStar Health. If you are a motivated and results-driven individual with a passion for delivering exceptional patient care and customer service, we encourage you to apply.