Healthcare Operations Manager
3 days ago
Role Overview
CNSI and Kepro are now Acentra Health, a company dedicated to empowering better health outcomes through technology, services, and clinical expertise.
We are seeking an experienced Account Manager (SaaS) to join our growing team, responsible for facilitating operational activities for assigned contracts or programs.
Key Responsibilities
- Establish personal rapport with key individuals to identify current and future service requirements.
- Provide product functionality training and service information to clients as a subject matter expert.
- Demonstrate the impact of our services on cost reductions and operations improvements.
- Communicate regularly with clients to provide operational updates, product updates, technical support, and other account-related reports.
- Work with the operations team to ensure adherence to contract requirements and SLAs.
- Track progress towards deliverables and operational milestones, providing weekly updates to management.
- Prepare and maintain monthly operational reports for delivery to clients.
- Provide billing information to the finance department to ensure accurate and timely payment from clients.
- Facilitate the implementation process, connecting operations, finance, and clinical areas to new clients.
- Identify up-sell and new business opportunities within the current client base.
Requirements
- Minimum 2-3 years of experience in the healthcare field.
- Minimum 2-3 years of experience in business process analysis and improvements.
- Public and private sector healthcare experience, or involvement in providing services to government or commercial programs.
- Minimum 1 year of experience with Information Technology systems and software development lifecycle.
- Experience in the Medicaid sector with UM/CM software platforms.
- Travel up to 25%.
- Associate's or Bachelor's degree from an accredited college/university.
- Proven history in successfully managing multiple projects/client contracts using project management methodologies.
- Knowledge of Technical Project Management processes.
- Strong knowledge of Microsoft products.
- 2 years of managing Software as a Service strongly preferred.
- Strong ability to communicate at all levels (staff, executive suite, and external clients).
- Demonstrated high-level achievements in client relationship building and incident escalation management.
About Acentra Health
We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry.
State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.
Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work.
We are an equal opportunity employer and welcome applications from all qualified candidates.
-
Imaging Operations Manager
3 weeks ago
Rockville, Maryland, United States Adventist HealthCare Full timeImaging Operations Manager Job DescriptionAdventist HealthCare is seeking an experienced Imaging Operations Manager to oversee the day-to-day operations of our Outpatient Imaging department. As a key member of our team, you will be responsible for ensuring the delivery of high-quality patient care, managing staff, and maintaining efficient operations.Key...
-
Operations Manager
4 weeks ago
Rockville, Maryland, United States Axle Informatics Full timeJob Title: Operations ManagerAxle Informatics is a leading bioscience and information technology company that offers cutting-edge advancements in translational research, biomedical informatics, and data science applications to research centers and healthcare organizations worldwide. We are seeking a highly skilled and dynamic Operations Manager to join our...
-
Operations Manager
4 weeks ago
Rockville, Maryland, United States MedStar Health Full timeJob SummaryMedStar Health is seeking a highly skilled Operations Manager to join our team. As a key member of our Urgent Care operations, you will be responsible for ensuring the smooth day-to-day operations of our clinics, providing exceptional patient care, and driving business growth.Key ResponsibilitiesOperations Planning and Management: Develop and...
-
Assistant Nurse Manager
4 days ago
Rockville, Maryland, United States Adventist HealthCare Full timeJob Summary: Adventist HealthCare is seeking a Full-Time Assistant Nurse Manager to lead the Operating Room team at Shady Grove Medical Center in Rockville, Maryland.Key Responsibilities:Assure the delivery of quality department/clinical services in accordance with established hospital and regulatory/accreditation agency standards.Implement daily operations,...
-
Federal Healthcare Capture Manager
1 month ago
Rockville, Maryland, United States LCG, Inc. Full timeJob OverviewLCG, Inc. is seeking an experienced Federal Healthcare Capture Manager to join our team. As a key member of our business development team, you will be responsible for identifying and pursuing new business opportunities in the Federal Healthcare market.Key ResponsibilitiesDevelop and execute capture plans to identify and pursue new business...
-
Operations Manager
1 month ago
Rockville, Maryland, United States MedStar Health Full timeJob SummaryMedStar Health is seeking a highly skilled Operations Manager to join our team. As a key member of our Urgent Care operations, you will be responsible for overseeing the day-to-day activities of multiple clinics, ensuring seamless patient care and exceptional customer service.Key ResponsibilitiesRegulatory Compliance: Ensure adherence to...
-
Clinical Operations Manager
2 weeks ago
Rockville, Maryland, United States Children's National Full timeClinic Operations Supervisor Job DescriptionJob Summary:The Clinic Operations Supervisor plays a vital role in ensuring the smooth operation of our healthcare facilities. This position provides direct supervision to front-line practice staff, coordinates overall operations, and manages issues related to facilities. The successful candidate will assist in...
-
Clinical Operations Manager
1 week ago
Rockville, Maryland, United States Children's National Full timeClinical Operations Manager Job SummaryThe Clinical Operations Manager provides direct supervision of the front-line practice staff, coordinating overall operations of the practice and managing issues related to facilities. This role assists in implementing goals, objectives, practice policies, and procedures and systems.Key Responsibilities:Provide direct...
-
Operations Manager
4 weeks ago
Rockville, Maryland, United States Axle Informatics Full timeJob Title: Operations ManagerAxle Informatics is seeking a skilled and dynamic Operations Manager to manage and optimize assigned operational functions. The successful candidate will play a key role in streamlining workflows, improving data management and reporting, enhancing process efficiency, managing process automation projects, and ensuring the overall...
-
Operations Manager
3 weeks ago
Rockville, Maryland, United States EverLine Coatings - Central Maryland Full timeJob Title: Operations ManagerWe are seeking an experienced Operations Manager to lead our Central Maryland location. As a key member of our team, you will be responsible for overseeing day-to-day operations, managing a crew on the job site, and helping the owner manage projects and operations.Key Responsibilities:Oversee day-to-day operations and ensure...
-
Operations Manager
1 month ago
Rockville, Maryland, United States EverLine Coatings - Central Maryland Full timeJob Title: Operations ManagerWe are seeking an experienced and reliable Operations Manager to lead our Central Maryland location. As a key member of our team, you will be responsible for overseeing day-to-day operations, managing a crew on the job site, and helping the owner manage projects and operations.Responsibilities:Oversee day-to-day operations and...
-
Operations Manager
3 weeks ago
Rockville, Maryland, United States EverLine Coatings - Central Maryland Full timeJob Title: Operations ManagerEverLine Coatings, a rapidly growing commercial service brand, is seeking an experienced and proactive Operations Manager to lead our Central Maryland location.Job SummaryThe Operations Manager will work directly with the owner to oversee a wide range of projects for various clients across Central Maryland, manage a crew on the...
-
Intake Operations Manager
2 weeks ago
Rockville, Maryland, United States Behavioral Framework LLC Full timeJob Title: Intake ManagerJob Summary:The Intake Manager plays a crucial role in ensuring seamless communication and operational excellence within our organization. This position oversees the intake team and process, ensuring timely and efficient handling of all new client communication, appointment management, document management, data entry, and overall...
-
Mammography Technologist
4 days ago
Rockville, Maryland, United States Adventist HealthCare Full timeMammography Technologist Job DescriptionAdventist HealthCare is seeking a skilled Mammography Technologist to join our team in Rockville, MD. As a Mammography Technologist, you will be responsible for performing mammography procedures on scheduled shifts and operating mammography equipment.Key Responsibilities:Perform mammography procedures on scheduled...
-
Federal Healthcare Capture Manager
1 week ago
Rockville, Maryland, United States LCG Full timeJob DescriptionLCG is seeking an experienced industry leader to continue building and closing business in the Federal Health Marketplace. As the FedHealth Account Manager, you will support pipeline growth by creating and leading capture in pursuit of opportunities across the Federal Health Marketplace.Key Responsibilities:Assist in growing revenue by...
-
Healthcare Informatics Specialist
2 weeks ago
Rockville, Maryland, United States Adventist HealthCare Full timeJob Title: Informatics Specialist - Physician LiaisonShady Grove Medical Center is seeking an experienced Informatics Specialist - Physician Liaison to join our team. As a key member of our Clinical Informatics department, you will play a critical role in supporting the implementation and optimization of our electronic health record (EHR) system.Key...
-
Healthcare Informatics Specialist
1 week ago
Rockville, Maryland, United States Adventist HealthCare Full timeInformatics Specialist - Physician LiaisonShady Grove Medical Center seeks an experienced Informatics Specialist - Physician Liaison to support our mission to extend God's care through the ministry of physical, mental and spiritual healing.Key Responsibilities:Provide support via phone or in personAttend meetings in person and phoneTrain providersTest issues...
-
Operating Room Specialty Coordinator
3 weeks ago
Rockville, Maryland, United States Adventist HealthCare Full timeJob Title: Operating Room Specialty CoordinatorAdventist HealthCare is seeking a highly skilled Operating Room Specialty Coordinator to join our team. As a key member of our surgical services team, you will play a critical role in ensuring the smooth operation of our operating rooms.Key Responsibilities:Coordinate activities according to surgeon preferences...
-
Restaurant Operations Manager
4 weeks ago
Rockville, Maryland, United States Thompson Hospitality Full timeRestaurant Operations ManagerAt Thompson Hospitality, we are seeking a skilled Restaurant Operations Manager to lead our daily restaurant operations. This role is responsible for managing kitchen and front-of-house activities, leading and developing staff, and ensuring exceptional service and guest satisfaction.Key Responsibilities:Manage daily restaurant...
-
CNC Operations Manager
2 weeks ago
Rockville, Maryland, United States Jobot Full timeCNC Manager Job DescriptionWe are seeking a highly skilled and experienced CNC Manager to oversee all aspects of our computer numerical control (CNC) operations in the finance industry. This individual will manage a dynamic team and be responsible for the programming, production, and maintenance of CNC machinery.Key Responsibilities:Oversee and manage all...