Policy Support Center Representative

3 weeks ago


Kansas City, Missouri, United States Americo Life Full time
About the Role

We are seeking a highly skilled and customer-focused Policy Support Center Representative to join our team at Americo Life. As a Policy Support Center Representative, you will be responsible for providing exceptional customer service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Answer phone calls from customers in a timely and professional manner
  • Complete customer service requests, such as mailing forms, completing financial transactions, and processing address changes
  • Assist customers with email requests for information
Requirements
  • Excellent phone voice, grammar skills, and a strong desire to help people
  • Typing speed of at least 30 wpm
  • Ability to multi-task while accomplishing work-related items
  • Detail-oriented with a strong sense of urgency
  • Ability to build rapport while facilitating speedy resolution
  • Ability to prioritize work to ensure timely completion of all tasks
  • Ability to operate in a high-energy, ever-changing environment with assistance and direction
  • Independent problem-solving abilities
  • Desire and ability to take ownership of the situation and resolve problems
  • Ability to work in a team environment
What We Offer
  • Competitive pay and robust bonus program
  • Comprehensive, paid training program
  • Opportunities for career growth and development
  • Generous paid time off and holidays
  • Comprehensive health and life insurance options
  • 401(k) with company match
  • Child care and education tax credits or savings options
About Americo Life

Americo Life is a life insurance, annuity, and Medicare Supplement Insurance company providing innovative products to our customers. We empower associates to take control of their development journey, and our in-house Talent Development team offers a variety of development opportunities for associates at every stage of their careers.



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