Policy Support Center Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Policy Support Center Representative to join our team at Americo Life. As a Policy Support Center Representative, you will be responsible for providing exceptional customer service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner.
Key Responsibilities- Answer phone calls from customers in a timely and professional manner
- Complete customer service requests, such as mailing forms, completing financial transactions, and processing address changes
- Assist customers with email requests for information
- Excellent phone voice, grammar skills, and a strong desire to help people
- Typing speed of at least 30 wpm
- Ability to multi-task while accomplishing work-related items
- Detail-oriented with a strong sense of urgency
- Ability to build rapport while facilitating speedy resolution
- Ability to prioritize work to ensure timely completion of all tasks
- Ability to operate in a high-energy, ever-changing environment with assistance and direction
- Independent problem-solving abilities
- Desire and ability to take ownership of the situation and resolve problems
- Ability to work in a team environment
- Competitive pay and robust bonus program
- Comprehensive, paid training program
- Opportunities for career growth and development
- Generous paid time off and holidays
- Comprehensive health and life insurance options
- 401(k) with company match
- Child care and education tax credits or savings options
Americo Life is a life insurance, annuity, and Medicare Supplement Insurance company providing innovative products to our customers. We empower associates to take control of their development journey, and our in-house Talent Development team offers a variety of development opportunities for associates at every stage of their careers.
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