Policy Support Center Representative

6 days ago


Kansas City, Missouri, United States Americo Life Full time
Policy Support Center Representative

We are seeking a highly skilled and customer-focused Policy Support Center Representative to join our team at Americo Life. As a Policy Support Center Representative, you will be responsible for providing exceptional customer service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Answer phone calls from customers in a timely and professional manner
  • Complete customer service requests, such as mailing forms, completing financial transactions, and processing address changes
  • Assist customers with email requests for information
  • Provide accurate and timely information to customers regarding their policies
  • Work collaboratively with other departments to resolve customer issues

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and ability to think critically
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; associate's or bachelor's degree preferred

What We Offer:

  • Competitive hourly rate and bonus potential
  • Comprehensive training program to ensure success in the role
  • Opportunities for career growth and advancement
  • Collaborative and dynamic work environment
  • Comprehensive benefits package, including health, dental, and vision insurance

About Americo Life:

Americo Life is a leading provider of life insurance, annuity, and Medicare Supplement Insurance products. We are committed to providing exceptional customer service and support to our policyholders. Our team is dedicated to helping our customers achieve their financial goals and live their best lives.

Why Work at Americo Life?

We offer a dynamic and supportive work environment, with opportunities for career growth and advancement. Our team is passionate about delivering exceptional customer service and making a positive impact on our customers' lives. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.



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