Bilingual Quality Assurance Coordinator

2 weeks ago


Long Beach California, United States Cambrian Homecare, Inc. Full time

Overview:


Cambrian Homecare, Inc. offers a remarkable opportunity to embark on a fulfilling career in the healthcare sector, where you can significantly impact the lives of the elderly, injured, or individuals with developmental disabilities.

We are seeking a dedicated Full-Time Bilingual Quality Assurance Coordinator for our corporate office. The primary role of a Quality Assurance Coordinator is to manage quality assurance systems and provide constructive feedback to enhance areas needing improvement.

This position requires collaboration with staff, supervisors, and management to ensure the precision of client and caregiver documentation and records.

This is not a remote position.

Responsibilities:
1. Assist in the pairing of clients with appropriate caregivers.

2. Conduct visits to update caregiver notes and client profiles.

3. Provide updates to staffing coordinators to facilitate the matching of clients and caregivers.

4. Perform QA calls to clients to gather feedback on services and caregiver performance.

5. Conduct in-person quality assurance visits to client residences.

Qualifications:
- Proven ability to manage multiple tasks concurrently.

- Strong organizational skills are essential.

- Experience working with children or adults with special needs is a plus.

- Must possess excellent communication skills in English.

- A minimum of 3 years of customer service experience is required.

- Staffing experience is advantageous.

- Ability to handle confidential information with discretion.

- Capable of working independently with minimal supervision.

- Proficiency in Spanish is a plus.

Job Requirements:
- Must be 18 years or older.

- Must have authorization to work in the US.

- High school diploma or equivalent is required.

- Ability to pass a background check and reference check.

- Valid driver's license and reliable transportation are necessary.


We are an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


Posted Min Pay Rate:
USD $19.00/Hr.

Posted Max Pay Rate:
USD $22.00/Hr.

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