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Quality Assurance Liaison
2 months ago
TRIGO Global Quality Solutions is seeking a Quality Resident Liaison/Automotive Representative to join our team.
This is a part-time position, approximately 4-5 hours per day, with a competitive hourly rate of $23-25.
The successful candidate will be responsible for ensuring customer satisfaction through technical support, quality issue resolution, and promotion of the contracted customer's reputation.
Key Responsibilities:
- Ensure customer satisfaction through technical support, quality issue resolution, and promotion of the contracted customer's reputation.
- Build a strong professional relationship with the customer at the plant level.
- Be identified as the contracted customer's representative, qualified to deal with customer production issues.
- Ensure an open and straight communication line between OEM and the contracted customer.
- Suggest improvements to both OEM and contracted customer.
- Analyze problems at OEM's facility to find the proper solution and inform affected production plants to take appropriate corrective actions.
- Provide continuous feedback to the customer about the status and evolution of existing claims.
- Participate in customer meetings as required.
- Seek continuous feedback from the customer about our product and service.
- Audit regularly how the customer handles our products.
- Keep up-to-date on technical and quality-related specifics and business topics through regular meetings and visits to contracted partners.
- Be aware of and transmit to the TRIGO Resident Liaison Manager any project or initiative taken by our competitors.
- Report regularly to the dedicated contracted partner's team or contact partner.
- Participate in prototype, pre-serial builds, or line trials, launch support, and engineering changes at the customer as needed.
- Reports to the TRIGO Country Resident Manager internally and to the defined contacts externally.
- Involvement in customer requirements concerning technical changes, technical support of the customer.
- Representation of the contracted partner and the interest of the customer.
- Coordinate repair and/or sorting activities on site.
Required Skills:
- Strong mechanical skills.
- Excellent communication skills, both written and verbal.
- Strong process and process controls.
- Identify and implement standardized work.
- Process and product audits experience.
- Shipping and receiving knowledge.
- Strong personality able to give direction and lead teams.
- Sequencing and of automotive parts (preferred).
- Tier 1 experience (preferred).
Personal Skills:
- Ability to deal with pressure and ambiguous situations.
- Eager to take on new challenges and responsibilities.
- Self-motivated/Self-Starter.
- Strong integrity, used to act as company's rep.
- Able to build a long-term win-win pattern with the client.
- Communication a plus with excellent problem-solving and customer relationship skills: Problem-solving ability.
- Ability to be/work on call at any time.
