Onsite Service Technician

2 weeks ago


San Antonio, Texas, United States Xerox Full time

About the Role:

Xerox is a leading provider of digital transformation solutions, empowering workforces across various sectors. As a key player in the Technical Services division, we are seeking skilled onsite service technicians to deliver exceptional customer experiences.

Key Responsibilities:

  • Provide timely and effective service to clients, ensuring seamless resolution of issues based on Service Level Agreement (SLA) standards.
  • Utilize electro-mechanical skills to repair devices, with comprehensive training provided by Xerox.
  • Act as the primary customer liaison, managing equipment maintenance and supplies to ensure optimal performance.
  • Offer customer training on product usage to enhance user knowledge and productivity.

Requirements:

  • Electro-mechanical background with proficiency in troubleshooting electrical circuits and reading schematics.
  • Strong time management and reliability skills, essential for meeting deadlines and exceeding customer expectations.
  • Valid driver's license and insurance coverage with a clean driving record.
  • Physical ability to perform tasks such as lifting, walking, and standing.

Initial Success at Xerox:

  • Completion of training and technical courses, establishing a solid foundation for effective service delivery.
  • Comprehensive understanding of company culture, call load expectations, and client satisfaction metrics.
  • Proficiency in managing equipment needs and successfully handling service calls.

Benefits:

  • Ample opportunities for career growth within a supportive work environment.
  • Comprehensive healthcare coverage, wellness benefits, and retirement savings contributions.
  • Paid time off, including holidays and personal days.


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