Onsite Service Technician

4 days ago


San Antonio, Texas, United States Xerox Full time

About Xerox Holdings Corporation

Xerox is a leading provider of document management and print solutions, with a rich history of innovation and customer satisfaction. Our Technical Services division is rapidly growing, and we're seeking skilled onsite service technicians to deliver exceptional support to our clients.

Primary Responsibilities:

  • Provide top-notch service to our customers, resolving issues efficiently and effectively to maintain high levels of customer satisfaction.
  • Utilize electro-mechanical skills to repair devices, with comprehensive training provided by certified instructors and online resources.
  • Take ownership of customer satisfaction by serving as the primary point of contact and providing maintenance, production, and supply support for assigned equipment.
  • Communicate effectively with on-site clients regarding equipment status and availability, and engage support from other Xerox personnel as needed.
  • Deliver customer training on assigned products to enhance end-user knowledge of equipment functionality.

Requirements:

  • Electro-mechanical experience, including the ability to troubleshoot electrical circuits and read electrical schematics.
  • Superior time management skills and reliability, with a strong commitment to meeting deadlines.
  • Valid driver's license and appropriate insurance coverage, with a Motor Vehicle Record (MVR) included in the background check.
  • Ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday, with a focus on safety and electrical component handling.

What Success Looks Like in the First 60 Days:

  • Complete new hire training and technical training courses to establish a strong foundation in company culture, customer service, and equipment knowledge.
  • Develop a clear understanding of call load, territory alignment, and client satisfaction expectations.
  • Gain a thorough knowledge base of equipment and inventory needs to support the territory.
  • Independently complete service calls accurately and efficiently.

Additional Benefits:

  • Substantial growth opportunities for future career development within a supportive and collaborative company culture.
  • Comprehensive benefits package, including medical, dental, vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
  • Generous paid time off, holidays, and personal days.


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