IT Helpdesk/Network Support Specialist

6 days ago


Pensacola, Florida, United States Zillion Technologies Full time
Job Description

The ideal candidate will have 2+ years of experience in enterprise network monitoring, working knowledge of IT terminology, and strong problem-solving skills.

We are looking for a Technical Support Specialist to join our team in Pensacola, FL. As a key member of our support team, you will be responsible for monitoring enterprise systems and networks to ensure continuous availability.

Responsibilities:

  • Monitor enterprise network for system performance and availability.
  • Detect, isolate, diagnose, record, escalate and resolve operational issues, incidents and outages within agreed timeframes.
  • Create and update incident and change tickets daily using ServiceNow.
  • Accurately report all actions taken when managing alerts on events.
  • Interface with other ETS support teams and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established policies and procedures.
  • Monitor alerts during change windows to ensure that service is restored.
  • Perform routine tests of assigned systems and report test results.

Qualifications:

  • 2+ years of enterprise network monitoring experience.
  • Working knowledge of IT terminology, network topology, commands and device relationships.
  • Experience in problem resolution including determining root cause, scope and scale of issues.
  • Experience with validating system availability and performance.
  • Experience with enterprise system monitoring tools such as LogicMonitor, Splunk, Moogsoft, SolarWinds.

This role is eligible for overtime pay and requires a rotating schedule, including nights, weekends, and holidays. The estimated salary range for this position is $60,000 - $80,000 per year, depending on experience.



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