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Director of Guest Experience

2 months ago

Overland Park, Kansas, United States NEXDINE Hospitality Full time

Job Title: Director of Guest Experience

Job Summary:

We are seeking a highly skilled and experienced Director of Guest Experience to join our team at NEXDINE Hospitality. As a key member of our senior living community, you will be responsible for creating exceptional experiences for our residents and guests. If you have a passion for delivering outstanding customer service and leading a team to achieve operational excellence, we encourage you to apply.

Key Responsibilities:

  • Actively engage with residents and guests throughout all venues on campus, ensuring service and operational excellence standards are in place.
  • Cascade that all Front of House colleagues carry themselves in a professional manner, maintaining service standards of Hospitality on a consistent basis.
  • Set the standard for Service Excellence and work to continuously mentor, coach, and develop colleagues to learn, understand, and elevate these standards.
  • Work closely with the Executive Chef regarding the purchasing of all food or other supplies as needed to ensure resident satisfaction is achieved.
  • Manage department controllable expenses and adhere to budgetary guidelines.
  • Provide direction and manage performance of all direct and indirect reports, ensuring employee development and engagement.

Requirements:

  • Bachelor's degree, culinary school certificate, or degree, or equivalent combination of education and experience.
  • 5-7 years' experience in a Senior Living, High-End Restaurant, Country Club, or Hotel setting.
  • Microsoft Office Suite.
  • ServSafe Certification.
  • Choke Safety Certification.
  • Tip Certified Preferred.

About Us:

NEXDINE Hospitality creates amazing experiences. Our family of brands provides trusted dining, hospitality, fitness center, and facility management services. We proudly serve businesses, independent schools, higher education, senior living communities, and hospitals nationwide. We put our people first to attract great talent, free their passion and creativity, and deliver finely tailored, expertly managed programs for each of our client partners. The NEXDINE Experience is responsive, transparent, and authentic. It's about wellness, sustainability, and community.