Reservations Coordinator
23 hours ago
Are you a skilled communicator with a passion for delivering exceptional customer service? Do you have a talent for building rapport with guests and resolving issues in a professional and courteous manner?
We are seeking a highly motivated and organized Reservations Agent to join our team at The Celtic Collection. As a key member of our reservations team, you will be responsible for taking calls and creating memorable experiences for our guests prior to their arrival. Your responsibilities will include exploring guest needs, assisting with amendments and cancellations, problem-solving, and using sales techniques to enhance the guest stay across the Collection.
What We Offer:
• Competitive hourly rate of £11.80
• Fantastic benefits package
• Target-related bonus opportunities
• Career development opportunities through our Celtic Pathways qualification
• Free parking while on duty
• Lifestyle and retail discounts
• Health and wellbeing support
About Us:
The Celtic Collection is a prestigious portfolio of unique hotels and event venues at the gateway to South Wales. Our collection includes the five-star Resort Hotel, the historic Manor House, the stylish Coldra Court Hotel, 10 luxury self-catering Hunter Lodges, and the essential convenience of T? Hotel Magor. We are committed to delivering exceptional service, outstanding hospitality, and exceeding expectations, all of which depend on the outstanding personalities, performance, and professionalism of our exceptional team of people.
Requirements:
• Eligibility to live and work in the UK
• Excellent telephone manner and natural ability to build rapport
• Ability to work in a fast-paced and dynamic environment
• Excellent problem-solving and communication skills
• Proficiency in multiple IT applications
How to Apply:
If you are a motivated and organized individual with a passion for delivering exceptional customer service, please submit your application. We look forward to hearing from you
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