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Patient Access Representative
2 months ago
The Patient Access Representative is responsible for ensuring a seamless patient experience from registration to discharge. This role requires strong communication and interpersonal skills to effectively interact with patients, families, and healthcare staff.
Key Responsibilities:- Verify patient identity and demographic information
- Collect and enter accurate insurance and billing information
- Explain and collect co-payments, deposits, and outstanding balances
- Provide excellent customer service and ensure patient satisfaction
- Collaborate with clinical staff to ensure accurate and timely registration
- High school diploma or equivalent required
- Two years of customer service and/or data entry experience preferred
- Knowledge of third-party payers, ICD-9/CPT coding, and medical terminology a plus
Sentara Healthcare is a leading healthcare organization committed to improving health every day. We value diversity, inclusion, and belonging, and strive to create a work environment that reflects the communities we serve.
As a tobacco-free environment, Sentara is dedicated to promoting a healthy and safe workplace for all employees.
