Patient Access Representative Lead
2 weeks ago
At Puyallup Tribal Health Authority, we are seeking a highly skilled Patient Access Representative Lead to join our team. As a key member of our Patient Access Department, you will play a vital role in ensuring the smooth operation of our healthcare services.
Key Responsibilities:- Inform Patient Access Representatives on Patient Access processes and procedures, providing helpful reminders to ensure consistency.
- Assist with training and retraining of Patient Access staff, ensuring they have the necessary skills to perform their duties effectively.
- Research clinic schedules and scheduling concerns, taking steps to correct any errors and communicate findings with the Patient Access Supervisor and necessary parties.
- Handle complex clinic schedule corrections, ensuring accuracy and attention to detail.
- Answer questions from Patient Access staff, providing coaching and assistance as needed.
- Assist the Patient Access Supervisor with staff call-outs and coordination of staffing as needed.
- Schedule, reschedule, and cancel appointments as needed through various sources, maintaining the appointment recall system.
- Perform accurate updates on all scheduled patients, ensuring timely and efficient processing.
- Check patients in for appointments, having them complete necessary forms and verifying insurance information.
- Register new patients and/or update established patients, determining direct and contract care eligibility according to policy and procedures.
- Verify, collect, and accurately enter insurance information into the electronic health record system, notifying the supervisor of any issues.
- Screen uninsured patients for alternate coverage options, informing and referring as appropriate.
- Explain updating responsibility, alternate resource requirements, and distribute and interpret patient information handouts as needed.
- Prepare electronic patient charts for daily appointments, ensuring chart completeness and compliance.
- Seek guidance and clarification on assignments and when questionable situations arise, ensuring proper procedures are followed.
- Answer multi-line phone system calls, handling and routing them efficiently and professionally.
- Greet and route all visitors/patients, responding to their requests in a helpful and courteous manner.
- Provide administrative support for the Patient Access Department, including routing mail, taking minutes, answering phones, typing, faxing, electronic filing, copying, scanning, and data entry as needed.
- Order and maintain inventory of office supplies and materials for the Patient Access Department.
- Ability to quickly learn and efficiently work with an Electronic Health Records/Electronic Practice Management System.
- Rotate through all Patient Access areas and fill-in wherever needed to provide coverage during PTHA operating hours.
- Able to work in a high volume, fast-paced environment, providing excellent customer service.
- Works independently with minimal supervision, staying on task and maintaining work quality and productivity.
- High School Diploma or GED.
- Five (5) years' direct patient front desk experience in a healthcare facility verifying and entering patient information into an electronic health records system.
- Experience providing excellent customer service and administrative support, with strict attention to detail.
- Must have proficiency in MS Office products (Word, Excel, Outlook, etc.).
We offer a competitive market-based salary and benefits package, including medical, dental, and vision benefits, paid holidays, sick and vacation accruals, 401(k) with annual profit sharing, life and AD&D insurance coverage, and an employee assistance program.
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