Financial Services Representative
2 days ago
We are seeking a highly skilled and detail-oriented Financial Services Representative to join our team at Mount Desert Island Hospital. As a key member of our patient access department, you will be responsible for ensuring the smooth and efficient registration process for our patients.
Key Responsibilities- Obtain complete and accurate personal, clinical, and financial information from patients in a courteous and efficient manner.
- Assess and establish payment plans, verify charity care program qualifiers, and investigate alternative financing options.
- Provide exceptional customer service and interact with patients, families, and healthcare providers in a professional and respectful manner.
- Collaborate with the Patient Access Manager to ensure accurate and timely registration and billing processes.
- Train and educate new staff members and assist other departments with registration tasks.
- High school diploma or equivalent required; college degree or certification in a healthcare-related field preferred.
- Successful completion of the CMS-Certified Application Counselor (CAC) curriculum within three months of hire.
- Strong healthcare financial customer service skills and ability to interact with people in a professional and respectful manner.
- Medium to expert skill level using software such as Word and Excel.
- Economics and accounting knowledge, including financial markets, banking, and financial data analysis.
This role requires the ability to work in a fast-paced environment, handle multiple tasks simultaneously, and maintain a high level of accuracy and attention to detail. The successful candidate will be able to work effectively in a team environment and communicate effectively with patients, families, and healthcare providers.
Benefits
- Competitive salary and benefits package.
- Robust medical, dental, and vision insurance.
- Identity theft protection program.
- Matching retirement plan.
- Ample paid time off.
- Comprehensive wellness program with reimbursement incentives.
- Generous tuition reimbursement and continuing education benefits.
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