Financial Services Representative

2 days ago


Bar Harbor, Maine, United States Mount Desert Island Hospital Full time
Job Summary

We are seeking a highly skilled and detail-oriented Financial Services Representative to join our team at Mount Desert Island Hospital. As a key member of our patient access department, you will be responsible for ensuring the smooth and efficient registration process for our patients.

Key Responsibilities
  • Obtain complete and accurate personal, clinical, and financial information from patients in a courteous and efficient manner.
  • Assess and establish payment plans, verify charity care program qualifiers, and investigate alternative financing options.
  • Provide exceptional customer service and interact with patients, families, and healthcare providers in a professional and respectful manner.
  • Collaborate with the Patient Access Manager to ensure accurate and timely registration and billing processes.
  • Train and educate new staff members and assist other departments with registration tasks.
Requirements
  • High school diploma or equivalent required; college degree or certification in a healthcare-related field preferred.
  • Successful completion of the CMS-Certified Application Counselor (CAC) curriculum within three months of hire.
  • Strong healthcare financial customer service skills and ability to interact with people in a professional and respectful manner.
  • Medium to expert skill level using software such as Word and Excel.
  • Economics and accounting knowledge, including financial markets, banking, and financial data analysis.
Work Environment

This role requires the ability to work in a fast-paced environment, handle multiple tasks simultaneously, and maintain a high level of accuracy and attention to detail. The successful candidate will be able to work effectively in a team environment and communicate effectively with patients, families, and healthcare providers.

Benefits

  • Competitive salary and benefits package.
  • Robust medical, dental, and vision insurance.
  • Identity theft protection program.
  • Matching retirement plan.
  • Ample paid time off.
  • Comprehensive wellness program with reimbursement incentives.
  • Generous tuition reimbursement and continuing education benefits.


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