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Customer Service Representative

2 months ago

Bar Harbor, Maine, United States Barentz Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Barentz. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, resolving customer complaints, and providing support to our sales team.

Key Responsibilities

  • Provide timely and effective customer service via phone, email, and other communication channels
  • Resolve customer complaints and issues in a professional and courteous manner
  • Process orders accurately and efficiently, ensuring timely delivery and follow-up
  • Communicate with sales team and other stakeholders to ensure seamless customer experience
  • Maintain accurate customer records and files
  • Run daily reports to ensure all orders have shipped or been released to warehouses
  • Review bills of lading for accuracy and correct potential issues
  • Generate invoices and process payments
  • Provide support to management and sales team as needed
  • Establish and maintain relationships with customers to foster trust and loyalty
  • Interact with materials management and purchasing teams to ensure highest level of customer satisfaction
  • Field customer complaints and work with others to resolve
  • Process sample orders as required
  • Support and lead by example, Barentz culture, values and fundamentals
  • Participate in ongoing personal development opportunities

Requirements

  • At least three (3) years of experience in customer service, sales support or inside sales
  • Exceptional interpersonal and communication skills
  • Strong attention to detail, data entry and organizational skills
  • Ability to work in a team environment, prioritize work assignments and act independently to resolve potential conflicts
  • Self-motivated, high energy, and engaging level of enthusiasm and positive outlook
  • Effective written and verbal communication skills and ability to adapt communication style to the audience as needed
  • Software knowledge of Microsoft Office including Outlook, Word, Excel and PowerPoint
  • Act legally and ethically in all professional relationships in adherence with Barentz values and fundamentals

Benefits

  • 401(k) plan with company match
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Environment

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime