Customer Support Specialist

1 day ago


Fort Worth, Texas, United States Hilltop Holdings Full time
Overview:
As a Customer Support Specialist - Teller at PlainsCapital Bank, you will be responsible for providing exceptional customer service and support to clients in a fast-paced banking environment. You will be part of a dynamic team that is dedicated to delivering top-notch service and support to our customers.

Salary:
$45,000 - $60,000 per year, based on experience

Responsibilities:
- Deliver exceptional customer service, responding to client inquiries and resolving issues promptly and professionally
- Process financial transactions, including cashing checks, receiving deposits, and distributing withdrawals
- Maintain accurate records and balances, including daily cash drawers and vaults
- Assist customers with opening accounts, processing check orders, and other account-related duties
- Perform various tasks to ensure smooth banking operations, such as processing mail, night-drop, and ATM deposits

Requirements:
- High School diploma or equivalent required
- Minimum one year retail customer service or banking experience preferred
- Excellent customer service skills, with the ability to remain calm under pressure
- Strong mathematical skills, including basic calculations and use of a calculator
- Excellent verbal and written communication skills, with the ability to interact with clients and colleagues effectively

Benefits:
As a valued member of our team, you will enjoy a range of benefits, including:
- 11 paid holidays and 15+ days of PTO annually
- Comprehensive health insurance package, including medical, dental, and vision coverage
- 401(k) matching program, with a company match of up to 5%
- Opportunities for career growth and professional development

About Us:
PlainsCapital Bank is a leading regional bank with a long history of providing exceptional banking services to individuals and businesses across Texas. With a strong commitment to customer service and community involvement, we strive to be the go-to bank for all your financial needs.

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