Sales Support Specialist

4 days ago


Fort Worth, Texas, United States Deluxe Full time
Company Overview

Deluxe Merchant Services is a leading payment processing company that provides innovative solutions for businesses. Our technology ensures secure transactions, and our exceptional customer service supports merchants in optimizing their payment processes.

Job Summary

We are seeking a highly skilled Sales Support Specialist to join our Fitech by Deluxe division. This role involves supporting existing customers, identifying opportunities to retain them, and resolving any issues that may arise.

Responsibilities
  • Develop strategies to maintain relationships with current merchants and prevent churn.
  • Analyze merchant statements, answer questions, and provide clarification on payment-related topics.
  • Manage a pipeline of merchant retention efforts and resolve service issues promptly.
  • Communicate effectively with merchants via phone or in-person meetings to address concerns and offer solutions.
  • Maintain accurate records of customer interactions, including issue resolution and retention activities.
Requirements
  • Bachelor's degree or equivalent experience required.
  • At least 4 years of relevant experience in sales, customer support, or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
Compensation

The estimated salary for this position is $60,000 per year, depending on location and experience.

About Us

Deluxe Corporation is an Equal Opportunity/Affirmative Action employer. We value diversity and inclusion in the workplace and strive to create an environment where everyone feels welcome and supported.



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