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Senior IT Support Specialist

2 months ago


Providence, Rhode Island, United States Franklin Fitch Full time

Job Summary:

We are seeking a highly skilled and experienced Technical Support Manager to join our team at Franklin Fitch. As a key member of our IT department, you will be responsible for supervising the help desk operations, managing escalations, training junior employees, and working closely with senior leadership across project-based work.

Key Responsibilities:

  • Supervise and manage the help desk operations to ensure timely and effective resolution of technical issues.
  • Manage escalations and ensure that complex technical issues are resolved in a timely and professional manner.
  • Train and develop junior employees to ensure they have the necessary skills and knowledge to perform their job duties.
  • Collaborate with senior leadership to ensure that IT projects are completed on time and within budget.

Requirements:

  • Proven experience in technical support and management, preferably in a professional services company.
  • Strong technical skills, including experience with Microsoft Suite, Citrix, and Sharepoint.
  • Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.