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Senior IT Support Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Technical Support Manager to join our team at Franklin Fitch. As a key member of our IT department, you will be responsible for supervising the help desk operations, managing escalations, training junior employees, and working closely with senior leadership across project-based work.
Key Responsibilities:
- Supervise and manage the help desk operations to ensure timely and effective resolution of technical issues.
- Manage escalations and ensure that complex technical issues are resolved in a timely and professional manner.
- Train and develop junior employees to ensure they have the necessary skills and knowledge to perform their job duties.
- Collaborate with senior leadership to ensure that IT projects are completed on time and within budget.
Requirements:
- Proven experience in technical support and management, preferably in a professional services company.
- Strong technical skills, including experience with Microsoft Suite, Citrix, and Sharepoint.
- Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.