Financial Recovery Specialist

2 weeks ago

Greenville, South Carolina, United States First Bank Full time
Job Overview

Primary Objective: Responsible for minimizing financial risk to the organization. This role involves effectively managing dealer collection efforts, identifying accounts with issues, addressing overdue payments, and enhancing the recovery of receivables by promptly addressing account delinquencies or suggesting collection measures.

Key Responsibilities:

  • Conduct Unit Verification: Ensure compliance with company protocols by verifying collateral units. Utilize real-time applications for visual confirmation of assets when necessary.
  • Coordinate Audits: Schedule and oversee audits in alignment with organizational guidelines. Maintain accurate records and manage any discrepancies in scheduling.
  • Maintain Accurate Records: Document financial statuses, account modifications, and collection progress. Ensure all information is accurately coded for effective tracking.
  • Enhance Customer Relations: Foster positive relationships with dealers while actively pursuing collection efforts to resolve outstanding balances.
  • Analyze Receivables: Review financial reports to pinpoint problematic accounts and develop actionable collection strategies.
  • Manage Collection Processes: Oversee collection activities for overdue accounts, ensuring adherence to company policies.
  • Collaborate with Internal Teams: Work closely with sales teams to address audit and collection challenges, providing financial insights and recommending appropriate actions.
  • Document Account Activities: Keep thorough records of all interactions and changes related to accounts.
  • Evaluate Creditworthiness: Assess dealer accounts to determine their financial viability and risk level.
  • Engage with Dealers: Communicate with dealers to understand reasons for overdue payments and negotiate resolutions.
  • Implement Corrective Actions: Analyze data to determine necessary actions, such as repossession or account holds, and notify relevant personnel.
  • Escalate Issues: Promptly escalate significant collection challenges to management.
  • Exhibit Professionalism: Maintain a high standard of customer service while negotiating payment resolutions.
  • Continuous Improvement: Seek opportunities to enhance service quality and operational efficiency.
  • Team Collaboration: Work effectively with team members and mentor new associates.
  • Other Duties: Perform additional tasks as assigned by management.

Qualifications:

  • 1-2 years of experience in finance, accounting, or collections.
  • Strong customer service skills.
  • Proficient in Microsoft Office, particularly Excel.
  • Basic understanding of automotive components is a plus.
  • Ability to work independently with minimal supervision.
  • Excellent communication and interpersonal skills.
  • Knowledge of credit laws and regulations.
  • Strong organizational and time management abilities.
  • High School Diploma or equivalent required.

Physical Requirements: The role primarily involves office work, requiring extended periods of sitting and the use of standard office equipment. Effective communication and the ability to handle physical tasks, such as lifting up to 20 pounds, are necessary.

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