Automotive Sales Specialist
2 weeks ago
Monro Muffler Brake is a leading provider of automotive maintenance and repair services. With over 1,300 company-owned locations across the US, we offer a wide range of services, including tire sales, exhaust, brake, suspension, alignment, and more.
The Guest Care Specialist RoleWe are seeking a Guest Care Specialist to join our team. As a key holder and manager on duty, you will be responsible for providing exceptional guest service, driving sales of automotive repair services and tires, and contributing to the growth of the business.
Responsibilities:- Provide a superior guest experience and assist in driving sales of automotive repair services and tires
- Successfully complete Monro's training program to execute the Monro selling process
- Be the first point of contact for guests on the phone and in the store, engaging guests, scheduling appointments, and building trust
- Responsible for the organization and productivity of the service business through estimate and invoice transactions
- Assist in various aspects of guest care, work order completion, and register assistance, as well as facility maintenance and outside purchase ordering
- High school diploma or equivalent required
- Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)
- Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests
- Strong problem-solving skills
- Ability to work days, evenings, weekends, and holidays
- Performance-based incentives
- Paid vacation and holidays
- Reimbursement for ASE Certifications
- Reimbursement for State Inspection Licenses, where applicable
- 401k eligibility immediately upon hire
- Direct Deposit
- Employee Discounts
- Healthcare, Vision, and Dental
- Employee Access Perks
- Career Advancement Opportunities
At Monro, we're committed to helping our teammates grow their careers through on-the-job training, company-sponsored certifications, and coursework in Monro University. Our teammates receive opportunities to advance to the next level of their careers and contribute to the growth of the business.
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