Automotive Service Specialist

2 months ago

Eagan, Minnesota, United States Monro Muffler Brake Full time
About the Role:

At Monro Muffler Brake, we're committed to delivering exceptional guest experiences. As a Guest Care Specialist, you'll play a vital role in ensuring our guests receive top-notch service and support. Your primary responsibility will be to provide a superior guest care experience, assisting in driving sales of automotive repair services and tires.

This is a full-time or part-time, hourly position based on the needs of the business. As a key holder for the store, you'll serve as the manager on duty (MOD) in the absence of the Store Manager or when demand requires it. You'll be responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.

Under the direction of management, you'll assist in various aspects of guest care, work order completion, and register assistance, facility maintenance, and outside purchase ordering. This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.

Follow all policies and procedures related to cash, credit, check, refund, and return policies. Work with the management team to react to guest service issues, guest complaints, and/or business opportunities.

Able to understand and effectively communicate all products and services Monro offers to guests. Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.

Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

Maintain an organized and neat guest waiting area.

Qualifications:

High school diploma or equivalent required. Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR). Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests. Strong problem-solving skills. Ability to work, Days, Evenings, Weekends, Holidays.

Benefits:

Performance-based incentives. Paid vacation and holidays. Reimbursement for ASE Certifications. Reimbursement for State Inspection Licenses, where applicable. 401k eligibility immediately upon hire. Direct Deposit. Employee Discounts. Healthcare, Vision, and Dental. Employee Access Perks. Career Advancement Opportunities. Your next Destination.

Growth Opportunity:

At Monro, we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills, and open opportunities. Our teammates receive on-the-job training, company-sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

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