Customer Service Representative

3 weeks ago

Chantilly, Virginia, United States Acclaim Technical Services Full time

Acclaim Technical Services is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. As an Employee Stock Ownership Plan (ESOP) company, we prioritize employee growth and development.

We are actively hiring a Call Center Operator with TS/SCI clearance and polygraph to join our Alder Division in Northern VA. This role requires providing professional telephone operations support in a fast-paced environment, answering and managing incoming calls from various sources.

Responsibilities
  • Provide professional, courteous, and resourceful support to all incoming calls
  • Must be proficient in relevant computer applications, customer service principles, call center telephony, data entry, and clerical processes
  • Attention to detail is essential to manage complexity of calls
  • Have proven ability to perform in a fast-paced environment and manage multiple tasks simultaneously and effectively
  • Strong oral and written communication skills to brief POCs on outcomes and action resulting from calls
  • Ability to understand and adhere to process flows
Requirements
  • Excellent interpersonal skills and the ability to develop relationships with customers, coworkers, and colleagues
  • Must be able to work easily with non-native English speakers and pay close attention to details
  • Must have the ability to adapt to changing work requirements, multiple tasks, and priorities, and be able to exercise discretion
  • Prior call center experience managing a high volume of incoming calls is desired
  • Must have basic typing skills (40 WPM)

Acclaim Technical Services is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by federal, state, or local law.

We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

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