Weekend Logistics Assistant Account Manager

3 weeks ago


Raleigh, North Carolina, United States A&Z Trucking Full time
Job Overview

We are seeking a skilled Weekend Logistics Assistant Manager to ensure seamless operations over the weekend at A&Z Trucking. This role requires maintaining constant communication with Customer Service Representatives, Drivers, and other key stakeholders to keep customers informed during weekend shifts.

Key Responsibilities
  • Customer Service Liaison: Deliver high-quality customer service while acting as a liaison between customers, Drivers, Customer Service, and internal operations.
  • Logistics Management: Manage calls, oversee shipments, accept tenders from applicable TMS systems, and build tenders into our internal TMS.
  • Scheduling and Coordination: Schedule and coordinate all pick-up and delivery appointments, ensuring accurate logging of information.
  • Interdepartmental Collaboration: Collaborate with other departments to ensure timely and efficient fulfillment of customer business needs.
  • Shift Scheduling and Staffing: Work closely with Account Managers to maintain effective communication between shifts.
  • Profitability Optimization: Drive profitability by optimizing operations for assigned accounts.
  • Carrier Management: Partner with the Carrier Management team to ensure compliance with customer policies and service requirements.
  • Data Recording: Accurately record data using internal systems like TMS, Excel, and workflow checklists.
Requirements
  • Education: Bachelor's degree preferred but not required.
  • Experience: At least 1 year of experience in logistics, particularly in LTL freight, 3PL, or shipping, and knowledge of supportive technologies (TMS, CMS, etc.) is preferred.
  • Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

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