Scenter Operations Manager

1 week ago


Frisco, Texas, United States Scenthound Full time
About the Role:

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service. This role requires a confident manager who leads with integrity, honesty, and compassion, and is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover.

Key Responsibilities:

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Requirements:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management - ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services

Compensation:
$45,000.00 - $60,000.00 per year

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