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Payment Operations Manager

1 month ago

Frisco, Texas, United States NCR Atleos Full time
About NCR Atleos

NCR Atleos is a leading provider of financial access solutions, with a global presence and a team of 20,000 dedicated employees. Our mission is to optimize branch operations, improve efficiency, and maximize self-service availability for financial institutions and retailers worldwide.

Job Title: Payment Operations Manager

Location: Frisco, TX (hybrid - 4 days/week onsite)

Position Summary

The Payment Operations Manager will oversee the settlement and reconciliation operations within the business, ensuring compliance, accuracy, and efficiency. This role involves managing a team, collaborating with various departments, and driving change to implement automated systems and streamline processes.

Key Responsibilities:

  • Oversee daily settlement operations to ensure timely and accurate processing.
  • Manage and direct the Settlement Operations team members performing account settlement, set-up, and verification.
  • Handle ACH origination responsibilities and incoming return item handling.
  • Manage and direct settlement business analysts on supporting settlement research via databases; handle escalated settlement issues and provide effective resolutions.
  • Work in conjunction with project management teams on supporting aaService clients from a settlement perspective.
  • Collaborate with other departments to streamline operations and resolve any issues.
  • Monitor and analyze settlement data to identify trends and areas for improvement.
  • Drive change from a leadership perspective to implement automated systems and streamline existing processes to create a more efficient and effective department.
  • Ensure compliance with regulatory requirements and company policies.
  • Prepare and present reports on settlement operations to senior management.
  • Stay updated on industry trends and best practices in settlement operations.
  • Participate in special projects as required to support new products for the Company from a settlement operations and support perspective.
Requirements:

  • Bachelor's degree in Business Administration, Finance, or related field, or 10 or more years of comparable experience.
  • Proven experience in settlement operations, with at least 5 years in a managerial role.
  • Strong leadership and team management skills.
  • Excellent analytical and problem-solving abilities with the ability to identify cause and effect and communicate results in a structured manner.
  • Proficiency in settlement systems and software.
  • Knowledge of regulatory requirements related to settlement operations.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and meet tight deadlines.
  • Highly Proficient in Microsoft Excel.
  • Solid organizational and time management skills.
Benefits:

  • Medical Insurance.
  • Dental Insurance.
  • Life Insurance.
  • Vision Insurance.
  • Short/Long Term Disability.
  • Paid Vacation.
  • 401k.
EEO Statement:
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies:
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.