Scenthound Northeast DFW General Manager

2 weeks ago


Frisco, Texas, United States Scenthound Northeast DFW Full time
About the Role

The Scenter Manager is a vital position at Scenthound Northeast DFW, requiring strong leadership, sales expertise, and exceptional customer service. This role involves driving membership sales through health and wellness education, maintaining a knowledgeable team, and providing leadership, guidance, and mentorship.

Key Responsibilities
  • Drive membership sales through health and wellness education
  • Maintain a knowledgeable team that prioritizes dog wellness and safety
  • Provide leadership, guidance, and mentorship for the Scenter employees
  • Drive employee development through leadership, training, and performance reviews
  • Uphold quality standards through hands-on participation, employee audits, and training
  • Promptly and accurately communicate information from upper management to your team
  • Identify when/where help is needed and provide assistance to keep Scenter on schedule
  • Create an environment conducive to teamwork, open communication, and Scenthound values
  • Manage client expectations; Resolve customer concerns
  • Ensure the safety of dogs and team members at all times
  • Adhere to Scenthound sanitary and cleaning practices
Requirements
  • Effective communication with team members and dog parents
  • Leadership, coaching, mentorship
  • Recruiting, hiring, and creating a happy and effective team
  • Problem-solving
  • Attention to detail
  • Time-management ability to make an efficient schedule
  • Computer/ technology proficiency
  • Accountability; hold oneself and others to a high quality of services

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