Front Desk Representative

1 week ago


Concord, New Hampshire, United States The Lodge at Bodega Bay Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Lodge at Bodega Bay.

Key Responsibilities:
  • Greet and register guests in a friendly and efficient manner.
  • Assign rooms to guests and provide information about hotel services and local attractions.
  • Handle guest registration and departure details, including processing payments and handling cash and credit transactions.
  • Provide exceptional customer service and resolve guest complaints in a professional and courteous manner.
  • Communicate effectively with guests, colleagues, and management to ensure seamless guest experiences.
  • Perform various administrative tasks, including data entry and message retrieval.
  • Assist with check-out procedures and ensure that guests have a positive departure experience.
Requirements:
  • High school diploma or equivalent required.
  • Previous hospitality experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software systems.
  • Ability to lift up to 10 pounds and stand for long periods.
What We Offer:
  • A competitive hourly rate between $21.00 and $25.00 per hour.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including medical, dental, and vision insurance.

The Lodge at Bodega Bay is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.



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