Front Desk Representative
1 week ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Lodge at Bodega Bay.
Key Responsibilities:- Greet and register guests in a friendly and efficient manner.
- Assign rooms to guests and provide information about hotel services and local attractions.
- Handle guest registration and departure details, including processing payments and handling cash and credit transactions.
- Provide exceptional customer service and resolve guest complaints in a professional and courteous manner.
- Communicate effectively with guests, colleagues, and management to ensure seamless guest experiences.
- Perform various administrative tasks, including data entry and message retrieval.
- Assist with check-out procedures and ensure that guests have a positive departure experience.
- High school diploma or equivalent required.
- Previous hospitality experience preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic computer skills and knowledge of hotel software systems.
- Ability to lift up to 10 pounds and stand for long periods.
- A competitive hourly rate between $21.00 and $25.00 per hour.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A comprehensive benefits package, including medical, dental, and vision insurance.
The Lodge at Bodega Bay is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.
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Front Desk Representative
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