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Customer Service Leader

1 month ago

Concord, New Hampshire, United States Hannaford Supermarkets Full time
Job Summary

Hannaford Supermarkets is seeking a Customer Service Leader to join our team. As a Customer Service Leader, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will also be responsible for supervising front-end and service desk/kiosk associates, assigning tasks, and maintaining a clean and safe work environment.

Key Responsibilities

* Provide exceptional customer service and resolve customer complaints in a timely and professional manner
* Supervise front-end and service desk/kiosk associates, assign tasks, and provide feedback and coaching as needed
* Maintain a clean and safe work environment, including the front-end and service desk/kiosk areas
* Ensure that all company policies and procedures are followed, including those related to customer service, safety, and security
* Communicate effectively with customers, associates, and management to ensure a positive shopping experience

Requirements

* High school diploma or equivalent required
* 1-2 years of customer service experience, preferably in a retail environment
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Ability to lift up to 50 pounds and stand for long periods of time

Preferred Qualifications

* Bachelor's degree in a related field
* 2-3 years of customer service experience, preferably in a retail environment
* Experience with cash handling and operating a cash register
* Knowledge of company policies and procedures

What We Offer

* Competitive hourly rate: $17.35 - $24.75
* Opportunities for advancement and professional growth
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match

Equal Opportunity Employer

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. We are proud to be an equal opportunity employer and welcome applications from candidates of all backgrounds.