Customer Service Leader
4 weeks ago
Hannaford Supermarkets is a leading grocery retailer with a rich history dating back to 1883. We are committed to providing high-quality products and exceptional customer service to our communities.
Job SummaryWe are seeking a highly skilled and motivated Customer Service Leader to join our team. As a key member of our store operations team, you will be responsible for ensuring seamless customer experiences, managing front-end operations, and leading a team of customer service associates.
Key Responsibilities- Observe and follow all company policies and procedures.
- Maintain a neat and well-groomed personal appearance at all times.
- Assign tasks to front-end and service desk/kiosk associates during idle periods.
- Assist in special projects and perform other functions as assigned by supervision.
- Support and comply with all company safety standards.
- Secure front-end change drawers at all times when leaving them unattended.
- Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations.
- Perform cashier and/or bagging functions as needed.
- Perform service desk/kiosk and bookkeeper functions as trained.
- Effective communication and customer service skills.
- Must meet minimum age requirements to perform specific job functions.
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
- Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
- Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
- Maintain effective work schedules for front-end and service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
- Handle cash pickups and change orders as requested and log as required.
- Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages.
- Provide customers and associates with hassle-free refunds while applying all applicable guarantees.
- Treat all associates with fairness, dignity, and respect.
Hannaford Supermarkets offers a competitive salary range of $17.35 - $24.75 per hour, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.
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