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Retail Operations Supervisor

2 months ago


Fremont, California, United States DSW Full time
Position Overview:
The Retail Operations Supervisor plays a pivotal role in enhancing the in-store experience by collaborating closely with store management. This position encompasses customer engagement, product presentation, and inventory management to optimize sales performance and operational efficiency.

Key Responsibilities:
  • Enhance Customer Experience: Model exemplary customer service behaviors, coach team members to meet store objectives, and address customer inquiries with urgency.
  • Maintain Store Standards: Ensure compliance with company standards for cleanliness and organization, overseeing daily operational tasks related to store opening and closing.
  • Achieve Sales Goals: Analyze and communicate performance metrics effectively, ensuring the team understands and strives to meet established sales targets.
  • Task Management: Review daily communications, assign responsibilities, and ensure follow-through on all operational activities.
  • Inventory Oversight: Supervise and participate in inventory management tasks, including receiving, organizing, and markdown processes.
  • Omni-Channel Responsibilities: Oversee all omni-channel activities, ensuring smooth execution of services such as online order fulfillment and in-store pickups.
  • Safety and Compliance: Uphold a safe shopping environment for customers and staff, regularly inspecting equipment and facilities.
  • Training and Development: Assist in the recruitment, onboarding, and training of new associates, fostering a culture of growth and accountability.
  • Performance Management: Participate in performance evaluations and provide constructive feedback to team members.

Required Skills:
  • Exceptional customer service skills with a positive attitude.
  • Adept at navigating complex situations to resolve conflicts.
  • Strong ability to foster collaborative relationships.
  • Proficient in verbal and written communication.
  • Experience in training and motivating team members.
  • Ability to manage time effectively and meet deadlines.
  • Familiarity with basic computer applications, including Microsoft Office.

Experience Requirements:
  • Minimum of 2 years in a retail environment.

Preferred Qualifications:
  • Some college education is preferred.
  • High school diploma or equivalent is required.

Compensation:
The estimated pay range for this role is competitive and will be determined based on various job-related factors, including experience and location. Benefits eligibility may vary based on position and location.