Interior Design Consultant

1 week ago

Mount Vernon, New York, United States Gillman Home Center Full time
Job Summary

We are seeking a highly skilled Interior Design Consultant to join our team at Gillman Home Center. As a key member of our design team, you will work closely with customers to understand their design needs and provide expert guidance on selecting the perfect products for their homes.

Key Responsibilities
  • Assist customers in selecting interior design products, including cabinets, countertops, flooring, and appliances/hardware.
  • Provide exceptional customer service, ensuring that customers feel valued and supported throughout the design process.
  • Work collaboratively with the sales team to ensure seamless customer experiences.
  • Stay up-to-date on industry trends and product knowledge to provide expert advice to customers.
Essential Functions
  • Provide excellent service to customers, responding to their needs and concerns in a timely and professional manner.
  • Treat all team members, vendors, and customers with courtesy and respect.
  • Greet and assist customers in a positive, approachable manner, answering questions and resolving customer concerns.
  • Advise customers on solutions to projects and problems, offering add-on sales when appropriate.
  • Assist customers with interior designs for their homes or projects, utilizing software such as Saberis, 20/20, and Spruce.
  • Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, customer concerns, and scheduling of deliveries and installations.
  • Thoroughly explain orders to customers, requiring their sign-off before placing any purchase orders.
  • Order product in correct color, size, and quantity from the vendor, immediately informing the vendor and Sales Manager of discrepancies or other issues with orders.
  • Process returns to vendors and follow up to ensure credits are issued.
  • Ensure that all product is invoiced before leaving the store.
  • Research credits, returns, and late payments as needed.
  • Follow up with customers from quote to project completion.
  • Travel to homes or job sites to take measurements, ensure compatibility of product with the job site, and consult with homeowners or contractors regarding layout specifications.
  • Work with the Sales Manager to resolve any customer complaints, product damage, or other issues.
  • Provide in-store support as needed, including ringing out customers, price changes, cycle counts, and other customer service duties.
  • Ensure a safe working environment, maintaining situational awareness and identifying and reporting any safety issues or concerns to management.
  • Follow all company policies and procedures.
Work Competencies
  • Customer Service
  • Teamwork
  • Attention to detail
  • Follow-up
Supervisory Responsibility

This position does not directly supervise anyone.

Work Environment

While performing the majority of the job duties, the employee is inside the store. The noise level in the work environment is usually low. There will be some travel to customer job sites.

Physical Requirements
  • Prolonged periods of sitting, standing, and walking throughout the day.
  • Must be able to lift up to 10 lbs at times.
Position Type and Expected Hours of Work

This is a full-time position, 45 hours/week.

Required Education and Experience
  • College degree in a related interior design field preferred.
  • 1-3 years of design experience.
  • Knowledge and proficiency in 2020 design program.
Benefits Provided
  • Medical Insurance
  • Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
  • 401k plan with employer contribution
  • Company-paid $25k Life Insurance Plan
  • Employee discount
  • Vacation time

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