Healthcare Team Coordinator
1 day ago
In this exciting role as a Patient Care Coordinator, you will be the key point of contact for patients and families, providing exceptional care and support throughout their healthcare journey. As a vital member of the Marque Urgent Care team, you will work closely with our experienced clinicians to ensure seamless patient experiences.
We are committed to delivering top-notch customer service, and we're looking for a candidate who shares our passion for helping others. If you're a motivated and compassionate individual with excellent communication skills, we encourage you to apply
About the Role
- Engage with patients and families professionally and empathetically, addressing inquiries, scheduling appointments, and assisting with administrative tasks over the phone.
- Handle high-volume inbound calls and inquiries while maintaining a positive attitude and ensuring excellent customer service.
- Utilize computer skills to navigate and update patient charting software, insurance databases, and other relevant systems.
- Collaborate with medical personnel and administrative teams to ensure a seamless patient experience from check-in to discharge.
- Maintain accurate and organized records of patient interactions, appointments, and inquiries.
- Quickly adapt and learn new processes, including patient charting software and insurance protocols.
- Check-in telemedicine urgent care patients who have scheduled appointments.
- Assigning Marque doctors to complete patient's virtual urgent care visits.
- Creating and verifying patient medical charts and health insurance.
What We Offer
- Competitive salary: $45,000 - $55,000 per year (based on location and experience)
- A comprehensive benefits package, including health, dental, and vision insurance
- 401(k) matching program
- Paid time off and sick leave
- Opportunities for growth and professional development
- A supportive and collaborative work environment
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