Patient Access Representative
3 days ago
White Plains Hospital is seeking a highly skilled and customer-focused Patient Access Associate to join our team. As the first point of contact for patients, this role is critical in providing exceptional service and ensuring a seamless experience for our patients.
Key Responsibilities- Respond to multi-channel inquiries regarding appointments, referrals, and other patient-related matters in a timely and efficient manner.
- Utilize strong communication and interpersonal skills to resolve patient concerns and provide accurate information.
- Manage patient records and demographics, ensuring accuracy and completeness.
- Perform general office duties, including scheduling, registration, and other front desk responsibilities.
- Collaborate with colleagues and leadership to improve departmental performance and patient satisfaction.
- Attend mandatory meetings and participate in workgroups or projects as assigned.
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Basic medical terminology and electronic scheduling experience a plus.
- Ability to speak, write, and communicate effectively in English.
- Strong telephone etiquette and communication skills.
- Ability to multitask and work in a fast-paced environment.
White Plains Hospital is a dynamic and patient-centered healthcare organization. As a Patient Access Associate, you will be working in a fast-paced environment, interacting with patients, families, and healthcare professionals. You will be required to use computer systems for extended periods and may be exposed to chemicals necessary for performing tasks.
Primary Population ServedOur Patient Access Associate will be working with a diverse patient population, including adults, children, and families. You will be required to provide exceptional service and support to patients with varying needs and backgrounds.
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Patient Access Representative
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