Customer Engagement Manager

5 days ago


Sheridan, Colorado, United States PetSmart Full time
About Our Store

We are a leading pet retailer with a passion for delivering exceptional customer experiences. Our stores are vibrant and engaging environments where pet owners can find everything they need for their furry friends.

As a key member of our Department Management team, you will play a critical role in ensuring the smooth operation of our stores. Your expertise will be instrumental in driving sales growth, improving customer satisfaction, and fostering a positive work environment.

About Your Role

As a Customer Engagement Manager, you will be responsible for leading a team of retail and pet care associates in delivering exceptional customer experiences. Your key objectives will include:

  • Pet Parent Engagement: You will set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. You will work closely with customers to understand their needs and preferences, and develop strategies to meet their expectations.
  • Associate Leadership: You will lead a team of associates who are passionate about pets and committed to delivering exceptional customer service. You will provide guidance, support, and coaching to help your team members develop their skills and achieve their full potential.
  • Overall Retail Initiatives: You will work closely with other department managers to develop and implement retail initiatives that drive sales growth, improve customer satisfaction, and enhance the overall shopping experience.
About Your Career

We offer a range of opportunities for career advancement, including:

  • Leadership Development: You will have the opportunity to develop your leadership skills and take on more senior roles within the company.
  • Specialized Training: You will receive comprehensive training in pet care, customer service, and retail operations.
  • Career Advancement: You will have the opportunity to transfer to other stores or take on new challenges within the company.
The PetSmart Difference

We are a company that truly cares about pets and their owners. Our mission is to deliver exceptional customer experiences and to make a positive impact on the lives of pets and their families. If you share our passion for pets and our commitment to excellence, we encourage you to apply for this exciting opportunity.



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