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Customer Service Representative

2 months ago

Milford, Connecticut, United States Essex Industries Full time
Job Summary

The Customer Care Associate I is a key member of our sales team, responsible for providing exceptional customer service and support. This role involves being the primary point of contact for customers, responding to inquiries, tracking orders, and coordinating with internal teams to ensure timely delivery and resolution of customer concerns.

Key Responsibilities
  • Receive and respond to customer inquiries, both domestic and international
  • Coordinate with customers and Export Compliance Manager to obtain necessary licenses and documentation
  • Provide phone support and resolve customer concerns and issues
  • Monitor orders to ensure on-time shipment and participate in open order/production meetings
  • Maintain customer-specific files and work instructions
  • Coordinate product returns and repairs from customer sites
  • Ability to navigate the internet to access customer-specific information from web-based portals
  • Back up and assist other sales and finance roles as required
  • Provide back-up to Shipping Coordinators as required
  • Demonstrate ability to operate independently without daily supervision from Supervisor
  • Perform special projects/tasks as assigned by your supervisor
Requirements

**Required Education/Experience/Certifications:**

Associates level degree of knowledge/training and 5-7 years of experience with customer interaction in person, over the phone, and via written correspondence; or equivalent combination of education and experience.

Knowledge of a second language, desirable.

**Essex Industries' Commitment to Employee Health and Safety:**

At Essex Industries, maintaining the health and safety of our employees and their families, customers, and communities is our top priority. We require all employees to be fully vaccinated against Covid-19, consistent with applicable state and federal law.