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Memorial Experience Coordinator

2 months ago

New Orleans, Louisiana, United States Carriage Services Full time

Job Summary

At Carriage Services, we are dedicated to creating exceptional experiences through innovation, empowered partnership, and elevated service. As a Funeral Director, you will play a vital role in shaping the future of our industry.

Key Responsibilities

  • Meet with client families to understand their needs and preferences, and arrange personalized memorial services that exceed their expectations.
  • Ensure all files and paperwork are accurate, complete, and compliant with relevant laws and regulations.
  • Conduct and attend services with professionalism and dignity, ensuring a seamless experience for families and guests.
  • Stay up-to-date with company-provided training and best practices to deliver exceptional service.
  • Work on-call/first call, as needed, to provide support and assistance to families and colleagues.
  • Utilize systems to review merchandise options, enter contracts, and complete necessary forms.
  • Direct employees to ensure they meet high standards of professionalism and service level.
  • Maintain open and effective communication with families, colleagues, and corporate support.
  • Participate in community events, groups, and organizations to build relationships and promote the company's mission.

Physical Requirements and Work Environment

  • The duties associated with this position are generally performed in an indoor office setting, with occasional outdoor duties that may require exposure to natural elements.
  • Must have sufficient strength, manual dexterity, and willingness to work safely and comply with the Company's safety procedures.
  • Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds, and may be required to lift up to 100 pounds.
  • Performance of this position's duties may also require power reaching, pushing, and pulling.
  • This position's duties require routine exposure to chemicals and/or blood-borne pathogens.
  • Must be able to drive a company vehicle and maintain a good driving record, and be insurable under company vehicle insurance.

Benefits

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision insurance