Customer Experience Coordinator
1 month ago
We are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an exceptional customer experience and leading a team of Associates to ensure prompt and courteous customer service.
Key Responsibilities- Lead by example by engaging and interacting with all customers, maintaining a clean and organized store, and promoting a culture of honesty and integrity.
- Create a positive internal and external customer experience by training and mentoring Associates on front-end principles, promoting loyalty programs, and addressing customer concerns and issues promptly.
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
- Communicate accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates, and recognizing and providing constructive feedback.
- Partner with Management on Associate training needs to increase effectiveness and ensure adherence to all labor laws, policies, and procedures.
- Promote credit and loyalty programs, support and participate in store shrink reduction goals and programs, and promote safety awareness and maintain a safe environment.
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques, capable of multi-tasking, and strong communication and organizational skills with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations, work effectively with peers and supervisors, and train others.
- 1 year retail experience and 6 months of leadership experience.
Our company offers a range of benefits, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.
This position has a starting pay range of $ to $ per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
At TJ Maxx, we value diversity and inclusion and are committed to creating a workplace where everyone feels welcome and valued. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.
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