Quality Assurance Manager

7 days ago

Norfolk, Virginia, United States Condair Full time
Quality Assurance Manager

Condair Group, a global leader in humidification, dehumidification, and evaporative cooling, is seeking a highly skilled Quality Assurance Manager to join our team in Norfolk, VA.

About the Role

The Quality Assurance Manager will be responsible for maintaining our quality management system (QMS) to meet organizational goals and objectives. This includes designing and implementing policies and procedures to ensure quality standards are met during production. The successful candidate will support the establishment and expansion of ISO certifications and required obligations.

Key Responsibilities
  • Plan, direct, and coordinate quality assurance programs, action plans, and formulate quality control policies to continuously improve product quality, reduce defects & warranty claims, improve efficiency, drive profitability, and enhance customer satisfaction.
  • Establish and support ISO certification, including adherence to ISO requirements for document control.
  • Implement and monitor QMS compliance, including support of adherence to all regulatory and certification standards.
  • Understand, comply, and improve established company policies and procedures.
  • Implement quantitative data analysis and approval of departmental procedures.
  • Manage Corrective Action, NCR, process improvement, and auditing project implementation.
  • Collaborate with Supervisors and Managers on the development & training on facility procedures, work instructions, and Quality & HSE requirements.
  • Manage the calibration program for Manufacturing and Quality Lab Measuring and Test Equipment.
  • Manage the Document Control Process.
  • Audit planning and coordination/facilitate all internal, third-party, and supplier audits.
  • Lead quarterly Quality review meetings.
  • Oversight of QA lab activities.
  • Support Trials and Research and Development projects.
Requirements
  • Bachelor's degree in a related field, Industrial Engineering, Mechanical Engineering, or Manufacturing Technology preferred.
  • 7+ years of QA leadership experience in Manufacturing required.
  • Excellent communication skills, both verbally and in writing, to all levels within the organization, with customers, & external agencies.
  • Presentation skills enabling effective demonstration of concepts, findings, and recommendations to management, customers, external agencies, and auditors.
  • Excellent organizational and time management skills.
  • Ability to multitask and meet deadlines.
  • Strong computer skills; Microsoft Excel, Minitab, Word, OneNote, Teams & Outlook.
  • Ability to identify complex data that includes both measurement and quantity computations.
  • ASQ, Six Sigma, Lean Manufacturing, Lead Auditor Training certifications a plus, however, knowledge of these systems is a requirement.
  • Methodical investigative skills in failure analysis, root-cause problem solving, and materials failure/improvement.
  • Energetic and maintain a positive attitude.
  • Polished and professional demeanor.
Benefits
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Long-term disability insurance
  • Short-term disability insurance
  • Life insurance/AD&D
  • 401K
  • Paid vacation
  • Paid sick leave
Personal Characteristics
  • Teamwork: Balances team and individual responsibilities, exhibits objectivity and openness to other's views, gives and welcomes feedback, offers to help others to achieve common goals.
  • Drive: Exhibits a drive to do all work required to achieve success, aims to do the right thing without being told.
  • Ethics: Works with integrity and strong morals/ethics.
  • Professionalism: Approaches others in a tactful manner, reacts well under pressure and follows through on commitments, treats others with respect and consideration regardless of their position, accepts responsibility for own actions and asks for help when needed.
  • Safety: Observes safety and security procedures, uses equipment and materials properly and as instructed.
  • Dependability: Is consistently at work and on time and completes work in a timely manner, able to deal with change, delays, and unexpected events.

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