Business Systems Analyst

2 weeks ago


Springfield, Massachusetts, United States Suncap Technology Full time
Business Analyst - Mastery

This is a hybrid position that requires a skilled Business Systems Analyst to elicit, analyze, validate, and document detailed business, organizational, operational, and/or system requirements.

Key Responsibilities:
  • Formulate and define business and/or systems scope and objectives based on user needs and industry requirements.
  • Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements.
  • Work at the highest technical level of most phases of business and/or systems analysis, considering the business implications of the application of technology to the current and future business environment.
  • Understand business and technology needs and formulate technical requirements for development teams.
  • Identify and provide assistance with problem resolution, working with systems analysts and business analysts.
  • Participate in meetings with vendors on new functionality.
  • Consult with business partners and IT teams to resolve production issues.
  • Understand technical dependencies and help envision creative solutions to both business and technical challenges.
  • Negotiate and influence business system requirements direction.
  • Lead/consult on escalated support issues and root cause analysis.
  • Assist other team members with understanding business system requirements.
  • Participate in all phases of project planning, development, and testing.
Requirements:
  • Bachelor's degree or equivalent work experience.
  • 5+ years of experience with Master Policy Record Administrative Platform.
  • 5+ years of experience in a business systems analysis role.
  • Experience with Microsoft suite tools (Excel, Word, PowerPoint, etc.).
  • Ability to facilitate requirements sessions with diverse stakeholders.
  • Ability to work in a collaborative environment.
  • Ability to own and drive business analysis of a project and lead business analysis across multiple parallel initiatives.
  • Ability to brainstorm and research/resolve issues creatively to meet project objectives and long-term strategy.
Preferred Qualifications:
  • Experience soliciting and drafting business requirements.
  • Previous experience with working with Product, Distribution, and Policy Administration Systems and Operational support team.
  • Ability to consult internally to help initiatives set direction regarding future capabilities.
  • Ability to represent as a leader in both a business and technology capacity.
  • Testing skills.

This role requires a highly organized, collaborative individual with a strong business acumen and ability to demonstrate accountability, agility, and courage in difficult situations.



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