Business Operations Specialist

1 day ago


Springfield, Massachusetts, United States HUB International Full time
About Our Company

HUB International is a leading insurance wholesaler and managing general agency with a strong presence in the property and casualty insurance market.

Job Summary

We are seeking a highly skilled Business Operations Analyst to join our team. The successful candidate will work closely with our Operations Team to provide data analysis, billing research, and system migrations.

Key Responsibilities
  • Manage end-to-end analysis of insurance workflows and processes
  • Support the integration and deployment of workflows and processes per leadership direction
  • Drive scalability and integration across cross-functional teams to ensure alignment of business processes
  • Apply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems
  • Assist in reviewing company statements to identify and research pending payments, including past due items
  • General understanding of insurance accounting and billing
  • Identify improvement opportunities and implement strategies/solutions developed in partnership with leadership
  • Develop and maintain documentation to support best practices for existing employees and onboarding of new employees
  • Create and maintain branch Teams Channel files and updates
  • Point of contact for agency management issues and reporting
  • Additional operations-related projects as defined by management
Qualifications
  • 3-years' experience in Operations role
  • Must have experience and knowledge of agency management platforms
  • Impeccable organizational skills with project management experience
  • Effective communicator with proven ability to collaborate cross-functionally
  • Adaptable and capable of balancing competing priorities
  • Strong computer skills and proficient with Microsoft Excel and use of pivot tables
  • High school diploma required/College preferred
Work Location

This work location can be hybrid or remote.

Benefits

HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.



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