Retail Operations Supervisor

1 week ago


Overland Park, Kansas, United States Vail Resorts Full time
Job Overview

Crafting Memorable Experiences

Become part of a vibrant environment where the love for the outdoors thrives. Whether you are new to winter sports or have a lifelong passion for them, this role offers a unique opportunity to connect with both colleagues and guests from diverse backgrounds.

With numerous locations across various continents, you can choose to contribute for a season or embark on a long-term career path. From your first day, you will enjoy competitive compensation, complimentary access to recreational activities, and significant discounts on retail items. You will also benefit from our comprehensive training and development programs, along with wellness initiatives to support your personal and professional growth.

Applications for year-round positions are continuously reviewed. We welcome applications until the position is filled.

Benefits Overview

  • Recreational Perks: Free access for employees, discounted tickets for friends and family, and complimentary lessons
  • Additional discounts on accommodations, dining, equipment, and transportation services
  • Retirement Savings Plan
  • Support Programs for Employees
  • Extensive training and career development opportunities
  • Referral Incentives

Full-time positions are eligible for the following benefits:

  • Health Coverage: Medical, Dental, and Vision plans available after a specified period of employment
  • Complimentary passes for dependents
  • Critical Illness and Accident coverage options

Position Summary:

The Retail Operations Supervisor is tasked with ensuring exceptional customer service in alignment with company standards, driving sales, managing product displays, and protecting company assets. This role acts as the lead for the retail department, ensuring optimal inventory levels are maintained.

Key Responsibilities:

  • Drive sales and uphold a high standard of customer service
  • Oversee store opening and closing procedures
  • Analyze sales patterns and develop strategies for growth
  • Manage inventory control and strive to meet inventory objectives
  • Enforce cash handling and loss prevention protocols
  • Lead the sales floor team and oversee rental operations
  • Mentor and train team members through effective communication
  • Deliver outstanding service to all customers
  • Ensure accurate pricing and promotional displays
  • Restock merchandise as needed
  • Perform additional duties as required

Qualifications:

  • Prior experience in retail sales is essential
  • Experience in the snow sports industry is preferred
  • Fluency in spoken and written English is required
  • Ability to stay informed about industry products and trends
  • Commitment to providing exceptional customer service
  • Basic computer proficiency
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays

The expected compensation for this role is competitive and based on various factors.

Vail Resorts is committed to diversity and inclusion. We encourage qualified candidates from all backgrounds to apply.



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