Retail Operations Supervisor

1 week ago


Overland Park, Kansas, United States Vail Resorts Full time
Job Overview

Craft Your Career in Retail

Embrace the opportunity to work in a dynamic retail environment that celebrates the beauty of the outdoors. This role allows you to connect with a diverse range of customers while fostering a passion for outdoor activities.

With numerous locations worldwide, you can choose to contribute for a season or develop a long-term career. From the outset, enjoy competitive compensation, complimentary access to recreational activities, substantial discounts on merchandise, and opportunities for professional growth through comprehensive training programs.

Benefits of Employment

  • Access to recreational perks including free passes and discounted tickets for friends and family
  • Additional discounts on accommodations, dining, equipment, and transportation
  • Retirement savings plan
  • Support programs for employees
  • Exceptional training and career development opportunities
  • Incentive programs for referrals

Full-time positions come with added benefits, including:

  • Health coverage options including medical, dental, and vision (available after a specified number of hours worked)
  • Complimentary passes for dependents
  • Critical illness and accident insurance plans

Position Summary:

The Retail Operations Supervisor is tasked with ensuring exceptional customer service in alignment with company standards, driving sales, managing inventory, and protecting company assets. This role serves as the lead for the store department, ensuring optimal inventory levels are maintained.

Key Responsibilities:

  • Drive sales while upholding a high standard of customer service
  • Oversee store opening and closing procedures
  • Analyze sales patterns and develop strategies for growth
  • Manage inventory control and strive to meet inventory objectives
  • Implement cash handling protocols and other loss prevention measures
  • Lead the sales floor team and oversee rental operations
  • Mentor and train team members through effective communication
  • Deliver outstanding service to all customers
  • Ensure accurate pricing and promotional information
  • Restock merchandise as needed
  • Perform additional duties as required

Qualifications:

  • Prior experience in retail sales is essential
  • Experience in the snow sports industry is advantageous
  • Fluency in spoken and written English is required
  • Ability to stay informed about products and industry trends
  • Commitment to providing exceptional customer service
  • Basic computer proficiency
  • Flexibility to work varied hours, including evenings, weekends, and holidays

The expected compensation for this role is competitive and based on various factors.

Vail Resorts is committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.



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