Operations Team Leader

2 weeks ago


Chicago, Illinois, United States Home Partners of America Full time

Job Title:
Operations Team Leader

Department:
Operations

Home Partners of America, a prominent player in the real estate sector and a valued member of the Blackstone portfolio, is dedicated to delivering exceptional single-family housing solutions to individuals and families throughout the United States.

If you are enthusiastic about advancing in a mission-driven organization with a nurturing and vibrant culture, your search ends here - become part of our team We are looking for individuals who are committed to improving housing accessibility and assisting residents on their journey to homeownership.

About the Role:

As the Operations Team Leader, your main objective is to ensure an outstanding maintenance service experience for both residents and homeowners.

You will manage maintenance and repair expenditures, provide guidance, coaching, and support to Team Leads and Operations personnel, and innovate processes and technologies to enhance efficiencies.

Key Results and Performance Indicators will be monitored to evaluate progress towards this goal.

What You'll Do:
  • Oversee and assess team performance on a daily basis, emphasizing speed, decision-making, risk management, and customer service.
  • Conduct regular shadowing sessions to maintain company standards.
  • Communicate company directives to the Operations Team, mentoring on new procedures.
  • Lead weekly team meetings, project sessions, and develop job aid resources.
  • Ensure coverage and support for team members as necessary.
  • Participate in recruiting, hiring, and onboarding new operations staff.
  • Collaborate with the Vendor Management Team to expand the vendor network and the Resident Services Team to improve the resident experience.
  • Adhere to all company policies, state, and federal regulations.
  • Engage in mentoring, coaching, and training sessions, along with regular meetings with Upper Management.
  • Identify opportunities for ongoing team improvement.
You are a self-starter:
If you identify a challenge, you take the initiative to resolve it.

What We Seek:
Qualifications
  • Bachelor's degree or equivalent work experience.
  • Quick adaptability to new software.
  • Structured and data-driven approach.
  • Ability to multitask, prioritize, and work independently.
  • Excellent interpersonal and communication skills.
  • Strong negotiation, customer service, organizational, and time management abilities.
Preferred Qualifications
  • Familiarity with Home Partners' repair policies, budgets, and authorizations.
  • Understanding of home systems, renovation, and maintenance.
  • Local expertise in state laws, notices, SDA requirements, fair housing, and home features.

We encourage you to apply, even if you do not meet all qualifications.

Perks and Benefits:
We offer competitive healthcare options and access to 401K. Enjoy these exceptional benefits unique to our company:

  • Mental Wellness resources through Headspace & Ginger.
  • Pet Insurance, Adoption assistance program.
  • Compassion leave for pregnancy loss or failed adoption, and eldercare/special needs.
  • 33 days off to start (inclusive of PTO, Holidays, and personal days).
  • Hybrid working model.


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