Healthcare Liaison

4 weeks ago

Seattle, Washington, United States Optum Full time

About the Role:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Key Responsibilities:

  • First point of contact for our patients, setting the tone for a positive experience
  • Exhibits empathy, courtesy, competence, efficiency, and care
  • Schedules appointments and procedures, following standard guidelines
  • Uses multiple computer and phone systems to fulfill patient needs over the phone
  • Verifies patient information, while documenting in their Electronic Health Record (EPIC)
  • Advises patients of their responsibilities regarding insurance and referral information

What We Offer:

  • Paid Time Off, which you start to accrue with your first pay period, plus 8 Paid Holidays
  • Medical Plan options, along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life & AD&D Insurance, along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Requirements:

  • High School Diploma/GED (or higher)
  • 1+ years of customer service experience
  • 1+ years of basic computer software experience

Preferred Qualifications:

  • 1+ years of experience in a healthcare setting
  • EMR experience
  • Excellent communication skills and phone etiquette
  • Experience providing customer service
  • Independent means of transportation during work hours for job-related tasks

Equal Employment Opportunity:

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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