Spa Guest Service Ambassador
4 weeks ago
We are seeking a highly motivated and charismatic Spa Guest Service Attendant to join our team at Nemacolin, a world-renowned luxury resort in southwestern Pennsylvania. As a key member of our Spa department, you will be responsible for providing exceptional guest experiences, ensuring seamless check-ins and check-outs, and delivering top-notch customer service.
This is an exciting opportunity to work in a dynamic and supportive environment where your skills and passion will flourish. As a Spa Guest Service Attendant, you will have the chance to work with a talented team of professionals who are dedicated to delivering unparalleled experiences for our guests.
KEY RESPONSIBILITIES:
- Provide warm and welcoming greetings to all guests, ensuring a positive first impression.
- Assist guests with any requests, including checking in appointments, booking services, and checking out.
- Provide accurate and helpful information about spa services, procedures, and resort features.
- Maintain complete knowledge of all resort amenities, services, and hours of operation.
- Communicate effectively with guests, associates, and management to ensure seamless guest experiences.
- Accommodate guest requests quickly and courteously, handling complaints efficiently and effectively.
- Set up workstations with the appropriate supplies and maintain a clean and organized workspace.
REQUIREMENTS:
- Ability to communicate fluently in English.
- Ability to maintain appropriate grooming standards according to organizational policy.
- High school diploma or equivalent.
- Previous experience in the retail or hospitality industry.
- Able to work a flexible schedule, including nights, weekends, and holidays.
- Effective interpersonal, verbal, and written communication skills.
PERKS:
- Competitive wages and benefits package.
- Opportunities for advancement and professional development.
- Access to exclusive associate amenities, including the Wisteria Associate Community.
- Discounts on retail, spa, and dining services at the resort.
- On-site uniform and dry-cleaning services.
- Discounted meals during breaks in associate break areas.
WHY WORK FOR NEMACOLIN?
Nemacolin is a world-renowned luxury resort that offers an unparalleled blend of elegance and adventure. As a member of our team, you will have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers.
Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it
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