Patient Representative
1 month ago
Job Type
Full-time
Description
JOB SUMMARY
Performs patient registration and customer service functions by collecting patient information and entering the patient information into the computer for patients seeking service from the majority of the Hospital Departments. Also functions as hospital's switchboard operator.
SPECIFIC ELEMENTS AND ESSENTIAL FUNCTIONS (* = Essential Functions)
- Gathers and records complete and accurate information to register patients into hospital electronic health records.
- Recognizes and responds to customer needs. Assists with all inquiries and works to resolve patient issues brought forth.as appropriate.
- Functions as Hospital switchboard operator.
- Obtains necessary signatures on consent forms for treatment and payment, in compliance with state, federal, hospital and insurance regulations.
- Identifies patient co-pay/deductible information Communicates co-pay or deductible information to respective patients. Collects patient co-pays and deductibles.
- Obtains insurance authorizations for inpatient/observation services.
- Promotes cooperative relationships with other departments to enhance services to all customers. Is especially supportive of collaborative efforts within patient accounting.
- Demonstrates excellent organizational skills, ability to manage time and make decisions promptly. Adjusts rapidly to changing situations and demands.
- Assist in locating correct patient addresses for returned mail generated by the Patient Finance Department.
Hours: Full Time, Various shifts. Flexibility and weekend shifts required.
Salary: $17.67 - $20.17 per hour based on experience, with a $0.75 per hour float incentive.
Company Overview:
Ellenville Regional Hospital is a non-profit, community focused hospital based in New York's Hudson Valley. We support our local community with health, wellness, specialty services and readily available diagnostic testing. We are centrally located for residents in surrounding areas to access our subacute rehabilitation programs, specialists and ambulatory services. Our healthcare is delivered with compassion and respect based on our commitment to improving our community health through excellence, innovation and state-of-the-art technologies.
Benefits:
- Medical Benefits
- Health Insurance
- Dental
- Vision
- Life Insurance - Employer Sponsored, Supplemental Life Insurance
- PTO
- Vacation Time
- Sick Time
- Paid Holidays
- Personal Time
- Bereavement
- 403(b)
- Employee Assistance Program
- Tuition Assistance
- Discount Program
- Virtual fitness, mindfulness and nutrition app
- Healthcare Concierge Service
Experience:
- Required - 1 year of customer service experience.
- Preferred - 2 years of customer service experience in a healthcare specific setting
- High School Diploma or equivalent required
- Multitasking abilities required
- Proficient in Microsoft Office including Word and Excel
- Proficiency in medical terminology preferred
- Strong organizational, interpersonal relationship and communication skills
Salary Description
$17.67 - $20.17 with $0.75 float incentive
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