Patient Experience Ambassador

4 weeks ago


Chattanooga, Tennessee, United States Medicine Journal Full time

Job Summary:

Ambassadors play a vital role in providing exceptional patient experiences at Medicine Journal. They will staff the Information Desks, Emergency Department Desks, Pedway Cart, and ICU waiting rooms as needed, while also rounding new patient rooms to ensure patients receive accurate information and support.

Key responsibilities include:

  • Providing patient information and updates
  • Educating patients and families on service excellence survey expectations
  • Performing Guest Services duties, including wheelchair assistance and directions/information
  • Assisting visitors and maintaining first impression areas

Ambassadors must possess excellent communication skills, be able to handle a fast-paced environment, and be proficient in using multiple computer systems.

Requirements:

  • High School graduate or equivalent
  • Prior hotel/retail, public relations, or patient care experience
  • Valid driver's license and BLS certification

Preferred Qualifications:

  • Prior guest relations experience
  • Some college education

Department Position Summary:

Ambassadors are responsible for all duties not requiring a commissioned officer to perform, including escorts, rounding new patient rooms, and Medical Mall transport. They must be skilled in using multiple computer systems and have the ability to handle a fast-paced, high-stress environment.



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