Customer Service Ambassador
4 weeks ago
Overview:
CommonSpirit Health is a Management Service Organization (MSO) that provides comprehensive office management services for all Memorial Health Partners and many physicians in private practice. Our team is proud to be a part of the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia.
Benefits:
At CommonSpirit Health, we care about our employees' well-being and offer benefits that complement work-life balance. Our comprehensive benefits package includes:
* Free Membership to our Care@Work program supporting any child care, pet care, or adult dependent needs
* Employee Assistance Program (EAP) for you and your family
* Health/Dental/Vision Insurance
* Flexible spending accounts
* Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
* Adoption Assistance
* Paid Time Off (PTO)
* Tuition Assistance for career growth and development
* Matching Retirement Programs
* Wellness Program
Responsibilities:
As a Customer Service Ambassador, you will:
* Respond to all billing-related questions posed by clinic staff in a timely and professional manner
* Serve as a liaison with various Revenue Cycle teams and other departments to respond to or initiate response to clinic questions
* Identify and research unusual, complex, or escalated issues as assigned, applying problem-solving and critical thinking skills as necessary to resolve issues within the scope of position authority
* Document all activities and findings in accordance with established policies and procedures, ensuring the integrity of all account documentation and written responses to clinic issues, maintaining confidentiality of medical records
* Maintain current knowledge of internal, payer, and government regulations as applicable to assigned function
* Establish and maintain professional and effective relationships with peers and other stakeholders
Qualifications:
To be successful in this role, you will need:
* A High School Diploma or GED equivalent
* Knowledge of general concepts and practices that relate to the healthcare field, insurance follow-up process, clinic operations, regulatory/reporting requirements, operation medical insurance, payer contract, and basic medical terminology and abbreviations
* Excellent customer service, attention to detail, critical thinking, and the ability to maintain confidentiality of medical records, troubleshooting
* Ability to understand and apply detailed billing requirements and cash posting processes and effectively prioritize
Preferred Qualifications:
* Two years of revenue cycle or related work experience demonstrating attainment of the requisite job knowledge and abilities
* Graduation from a post-high school program in medical billing or other business-related field
Estimated Salary:
$45,000 - $65,000 per year
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