Catering Sales Professional

6 days ago


College Park, Maryland, United States Southern Management Companies Full time
About the Role

We are seeking a highly motivated and experienced Catering Sales Manager to join our team at The Hotel at the University of Maryland. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, building relationships with clients, and delivering exceptional customer service.

Key Responsibilities
  • Prospect and solicit new catering business for the hotel, utilizing traditional and non-traditional sales techniques.
  • Negotiate food and beverage rates, guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines.
  • Accurately produce and/or review all catering contracts, and/or Banquet Event Orders (BEOs).
  • Arrange and conduct special events, site inspections, and off-site presentations for potential clients.
  • Regularly attend industry meetings/networking events to obtain new business and gain knowledge on industry trends.
  • Ensure proper collection of funds for meetings and events, both directly with the client and with the hotel's accounting team.
  • Act as the liaison between client and operating departments to ensure a successful event and to generate repeat business.
  • Attend hotel meetings as it relates to the position, including BEO meeting, Accounting Meeting, departmental meetings and trainings, Food and Beverage meetings, etc.
  • Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day.
  • Report any incidents, property damage or injuries immediately to Manager/Supervisor.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Contribute to the team's success by accomplishing tasks and assisting with projects as needed.
  • Availability to work during peak operating times, i.e.: Weekends, Nights and Holidays.
  • Work as a team member to ensure our guests have the best possible experience.
  • Understand company's emergency procedures and be able to apply them when necessary.
  • Lead by example, be a positive example for team in action and attitude.
  • Encourage effective teamwork.
  • Work collaboratively with others to analyze and improve work processes.
  • Promote positive interaction with all levels of management and vendors.
  • Develop and adhere to annual action plan/quarterly SMART plans.
  • Contribute to team/company engagement efforts.
  • Perform other duties as assigned by Manager and/or Supervisor.
Requirements
  • Knowledge of hotel food and beverage operations.
  • Excellent written and verbal communication skills.
  • Ability to perform basic arithmetic and mathematical calculations.
  • Organized and detail-oriented.
  • Excellent time management skills.
  • Excellent interpersonal skills.
  • Sound leadership and managerial skills.
  • Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction.
  • Technical knowledgeable and competency in necessary systems and software: [Microsoft Office, Delphi FDC, Cvent].


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